Shipping + Policies

ORDER INFO

Items ship within 3-10 business days from purchase. Each item is made by hand and to order, and will be processed in the order in which it was received. 

All items ship from Bogotá, Colombia. All prices are in USD. 

To guarantee the authenticity of your purchase, we recommend customers to always buy product either directly from our website or from our retail partners listed on the Stockist page.
 

SHIPPING

International Customers: All international orders are shipped via DHL with delivery confirmation tracking and insurance. Although your order will be shipped in a timely manner, and DHL estimates international delivery to take in between 3 and 10 business days, we can not guarantee how long it will actually take for your item to arrive due to customs. Customs can be unpredictable and may hold on to a package for as long as eight weeks. For delays this long in shipping, please contact your local customs office.

Duties and Taxes: Import duties and taxes are not included in purchase price or shipping rate. Customers are responsible for any customs and duties fees that may be incurred.

Shipping times are estimates.

We do not refund for packages lost in transit.

We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or an incomplete shipping address.